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About www.thegamexchange.com
www.thegamexchange.com is a trading name of The Game Xchange Limited - a UK registered Limited company trading since 2003. As well as trading through this website, we also have an enviable trading reputation on ebay (http://stores.ebay.co.uk/The-Game-Xchange-com) and Amazon (http://www.amazon.co.uk/shops/thegamexchangeltd). Please feel free to verify our trading reputation using the above links - over 65000 satisifed customers have left us great feedback ! Feel assured that when you buy through www.thegamexchange.com direct, you'll get the same great service, but even cheaper prices !
Trading Address
If you need to write to us, please use the following address:
The Game Xchange Limited
PO Box 180
Benfleet
Essex
SS7 9BB
Ordering Over the Phone
Should you have worries about online transaction, please see our payment information below. If however, you would still like to purchase "offline" please do call our customer service team on 08707 466 070 and we can take your order over the phone. We'll be happy to talk to you !
Payment
We are happy to accept all major credit/debit cards – for your peace of mind please read the important information below related to credit card payment security.
Data and Credit/Debit Card Security
The security of your information, transactions and credit/debit card data are of the highest importance, so The Game Xchange Limited are proud to use PayPal® as our payment processing service provider. PayPal® has over 96 million registered users worldwide and employ the latest technology to ensure your transaction is secure. PayPal® uses CVV2 checks to help prevent identity theft and automatically encrypts your information using 128-bits Secure Sockets Layer protocol (SSL) – the highest commercially available level. PayPal® servers check you are using an approved web browser (SSL 3.0 or higher) prior to any information being submitted.
Once your information reaches PayPal®, it resides on a heavily guarded (both physically and electronically) server that sits behind an electronic firewall that is not directly connected to the internet, so your private information is only available to authorised computers.
The Game Xchange Limited does not keep your credit/debit card information on our servers.
Taxes
All prices include VAT charged at the current rate of 17.5% where applicable and this is chargeable on all orders.
Delivery Information
Where free delivery is quoted, it is usually by Royal Mail 2nd Class. You may elect to upgrade to a faster service, but there will be a charge for this whic will be displayed prior to final check-out. Delivery is normally 3-7 working days but we cannot be held responsible for delays in the postal service beyond our control. Some items may be sent by courier or Royal Mail Special Delivery - as a signature is normally required on delivery, we recommend you make provision for someone to be in on the anticipated day of delivery. If you register as an account holder with us, you will be able to track your delivery on-line.
Returns Policy
We want you to be completely satisfied with our products but, in the event that you are not, we offer a 14 day no quibble returns policy. Prior to returning the item, you must contact us to obtain a returns reference number and details of our returns address. Items must be returned unopened and in a re-saleable condition and a 20% re-stocking fee may be levied at our descretion. Computer software that has be activated with a supplied key code is non-returnable. Where an item is returned as faulty, we reserve the right to 'soak test' the item - if we find it not to be faulty, you will be responsible for the return postage costs. Unfortunately we cannot refund postage costs. We recommend you use recorded delivery and obtain insurance for all returns, as proof of posting is not proof of receipt by us.
Important Information about PC Games
Whilst we post as much system compatability information on our PC listings as possible, you are advised to check with the relevent manufacturers about compatability of a particular title with your system. Windows Vista in particular can have compatability issues with certain titles and unless the listing specifically states Vista compatability, you should do your research before purchasing. We cannot be held responsible for system incompatabilities between software and your computer as we have no control, or indeed knowledge, of your particular computer configuration. Where in doubt, please feel free to call us on 08707 466 070, but in most instances we will probably refer you on to the manufacturers helpline for specific information.